Refund policy

We offer a 14-day return policy. This means you have 14 days after receiving your item to request a return.

Eligibility for Returns

To be eligible, your item must be in the same condition that you received it:

  • Unworn, unused, and with tags attached

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

How to Start a Return

To initiate a return, please contact us at dhperfume.ch@gmail.com.
Returns must be sent to the following address:

Darwish Perfume
Dorfstrasse 6
3123 Belp
Switzerland

If your return is accepted, we will send you a return shipping label and instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

For any questions regarding returns, you can always contact us at dhperfume.ch@gmail.com.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain items cannot be returned, such as:

  • Perishable goods (e.g., food, flowers, plants)

  • Custom products (e.g., special orders, personalized items)

  • Personal care items (e.g., beauty products, opened perfumes)

  • Hazardous materials, flammable liquids, or gases

We also do not accept returns on sale items or gift cards.
If you have questions about a specific item, please contact us before purchasing.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have. Once the return is accepted, you may purchase the new item in a separate order.

Refunds

Once we receive and inspect your return, we will notify you if the refund has been approved. If approved, you’ll be automatically refunded via your original payment method within 10 business days.

Please note it may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at dhperfume.ch@gmail.com.